Frequently Asked Questions
Practical information regarding our products and shipping processes.
What is the shipping policy?
All orders are shipped from our central hub within 48 hours. We offer standard shipping for €5.90 and express shipping for €12.90. Delivery times vary by location but typically range from 3 to 5 business days.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can use this link to monitor the status of your shipment in real-time through our partner logistics provider.
What is the return policy?
We accept returns within 14 days of receipt for unused items. Please contact our customer service team to initiate a return request. Items must be in their original packaging and condition to be eligible for a full refund.
Are the products handmade?
Our utility items are precision-engineered for durability and everyday use. Decorative objects are crafted with attention to technical detail to ensure a seamless integration into your home environment.
How should I care for my objects?
For optimal longevity, avoid placing heavy objects on surfaces with delicate finishes. Clean with a soft, dry cloth. For specific care instructions regarding materials, please refer to the product details page.
Shipping
Standard Delivery
€5.00 — 10-14 business days
Express Delivery
€15.00 — 3-5 business days
Local Pickup
Free — 1-2 business days
Returns
Refund Policy
We accept returns within 14 days of delivery. Items must be unused and in their original packaging to be eligible for a full refund.
Exchanges
For exchanges, please contact our customer service team. We will provide a new shipping label for the return and a new one for the replacement.
Exclusions
Custom orders, personalized items, and items damaged by the customer are not eligible for return.